FAQ

About Us

Welcome to Acorns, your destination for luxury bath and body products. As industry experts in the ecommerce space, we take pride in offering a wide range of high-quality soaps and fragrances that are perfect for indulgent self-care routines. With a focus on top-selling brands like Molton Brown, we strive to provide our customers with the best products available in the market.

Founded in 2020 in Highlands by Holly Watson, Acorns has quickly become a trusted name in the industry. Our mission is to bring the ultimate bathing experience to our customers, allowing them to pamper themselves and enhance their well-being. We understand the importance of self-care and believe that it should be accessible to everyone.

At Acorns, we are committed to offering products that are not only luxurious but also environmentally friendly. We carefully curate our collection to include brands that prioritize sustainability and use natural ingredients. We believe that taking care of yourself should not come at the expense of the planet.

With our extensive selection of bath and body products, you can create your own spa-like experience in the comfort of your own home. Whether you're looking for a relaxing bubble bath, a rejuvenating body scrub, or a captivating fragrance, we have something for everyone.

As a customer-centric store, we strive to provide exceptional service and ensure that your shopping experience with us is seamless. Our team of experts is always available to assist you with any questions or concerns you may have. We value your trust and are committed to exceeding your expectations.

Thank you for choosing Acorns as your go-to destination for luxury bath and body products. We look forward to helping you elevate your self-care routine and bring a touch of indulgence to your everyday life.

When it comes to shipping, we strive to provide a seamless and efficient experience for our customers. We understand that receiving your order in a timely manner is important, and we work hard to ensure that your package arrives safely and on time.

Refunds & Exchanges

At Acorns, we understand that sometimes a product may not meet your expectations or needs. That's why we have a comprehensive return policy in place to ensure your satisfaction.

30-Day Return Window

We offer a generous 30-day return window, starting from the day you receive your item. This means you have ample time to evaluate your purchase and decide if it's the right fit for you.

Eligibility Criteria

In order to be eligible for a return, your item must meet the following criteria:

The item must be in the same condition as when you received it.
The item must be unworn or unused.
The item must have all original tags attached.
The item must be in its original packaging.
You must provide the receipt or proof of purchase.

Initiating a Return

If you wish to initiate a return, please contact us at acornsorders@oldedwardsinn.com. Our dedicated customer service team will guide you through the process and provide you with the necessary instructions.

Return Address

Please note that all returns should be sent to the following address:

1541 S. 4th St, Highlands NC 28741

Exceptions to Returns

While we strive to accommodate all returns, there are certain exceptions to our policy. The following items cannot be returned:

Bed pillows
Perishable goods (such as food, flowers, or plants)
Custom products (such as special orders or personalized items)
Personal care goods (such as beauty products)
Hazardous materials, flammable liquids, or gases

If you have any questions or concerns about the eligibility of your item for return, please don't hesitate to reach out to us.

Exchanges

If you wish to exchange your item for a different one, we recommend returning the original item and placing a separate order for the new item. This will ensure the fastest processing and delivery of your desired product.

European Union 14-Day Cooling Off Period

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without any justification. The same eligibility criteria mentioned above apply to these returns.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at acornsorders@oldedwardsinn.com for further assistance.

Shipping Methods

We offer a variety of shipping methods to accommodate your needs. Whether you prefer standard shipping or expedited delivery, we have options available to suit your preferences. Our shipping methods include:

Standard Shipping: This is our most cost-effective shipping option. Your order will be delivered within the estimated timeframe provided at checkout.
Expedited Shipping: If you need your order to arrive sooner, we offer expedited shipping for an additional fee. This option ensures that your package is prioritized and delivered as quickly as possible.
International Shipping: We also offer international shipping for our customers outside of the United States. Please note that additional customs fees and import duties may apply, and delivery times may vary depending on your location.

Shipping Costs

Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping method selected. The exact shipping cost will be displayed at checkout before you complete your purchase. We strive to provide competitive shipping rates while ensuring the safe and timely delivery of your items.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. This tracking number allows you to monitor the progress of your package as it makes its way to your doorstep. Simply enter the tracking number on our website or the carrier's website to get real-time updates on the status of your shipment.

Shipping Restrictions

While we strive to offer shipping services to as many locations as possible, there may be certain restrictions and limitations based on local regulations. If we are unable to ship to your location, we will notify you during the checkout process. Additionally, some items may be subject to shipping restrictions due to their size, weight, or contents. If any of your selected items are restricted from shipping, we will inform you and provide alternative options if available.

Customer Support

If you have any questions or concerns regarding shipping, our customer support team is here to assist you. You can reach out to us via email at acornsorders@oldedwardsinn.com or through our contact form on the website. We strive to respond to all inquiries in a timely manner and provide the necessary assistance to ensure a smooth shipping experience.

At Acorns, we value your satisfaction and aim to make your shopping experience as enjoyable as possible. We appreciate your trust in us and look forward to delivering your order to your doorstep.